Shipping Policy

Last updated: October 26, 2023

At pawsery.com, we understand that you're eager to receive your pet's new essentials. We strive to process and ship your orders as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs.

Standard Shipping: Estimated delivery within 5-8 business days.
Expedited Shipping: Estimated delivery within 2-4 business days.

Please note that these are estimated delivery times. Actual delivery times may vary due to unforeseen circumstances such as weather delays, carrier issues, or high demand. We are not responsible for delays caused by the shipping carrier.

3. Shipping Destinations

We currently ship to all addresses within the United States. We do not offer international shipping at this time, but we hope to expand our reach in the future.

4. Shipping Carriers

We partner with reputable shipping carriers such as USPS, FedEx, and UPS to ensure your order arrives safely and on time. The carrier used for your order will depend on the shipping method selected and your location.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

6. Customs, Duties, and Taxes

As we only ship within the United States, you will not incur any customs, duties, or import taxes. Sales tax will be charged where applicable, according to state and local regulations.

7. Damaged or Lost Packages

If you receive a damaged package, please contact us immediately at matthew@petbulk.store with photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

If your package is lost in transit, please contact us at matthew@petbulk.store . We will initiate a trace with the carrier and do our best to locate your order or provide a suitable resolution.

8. Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If an order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for re-shipment. Additional shipping charges may apply.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at matthew@petbulk.store

GLUMAC, INC.

Address:

100 Montgomery Street, Suite 2050, San Francisco, CA 94104

Email: matthew@petbulk.store